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About Us

Contact Information

Corporate Office Address 
3601 4th Avenue South 
Birmingham, AL 35222

If you have a question about your account, our products and services, or need to report a lost or stolen card, please contact us at the appropriate number listed below.

Find Local Branches & ATMs information here

General Contacts

Administrative Offices
Phone: (205) 591-2228 
Fax: (205) 595-8078 
Toll Free: (800) 223-2415 
Email: administration@alabamacentral.org 

Automated Phone Teller (Call-24) 
Phone: (205) 591-SAVE (7283) 
Toll Free: (800) 7-CALL24 (7-225524) 

Ebranch, Bill Pay, Estatements 
Phone: (205) 591-2228 
Toll Free: (800) 223-2415 
Fax: (205) 595-8079 
Email: mbrsvcs@alabamacentral.org 

Employment 
Email: hr@alabamacentral.org 

Member Services Team 
Email: mbrsvcs@alabamacentral.org 

Loan Information 
Phone: (256) 381-9112 

Indirect Information 
Phone: (256) 381-9112 

Life Insurance Claims 
Phone: (205) 591-2228 
Toll Free: (800) 223-2415 
Fax: (205) 595-8079 
Email: mbrsvcs@alabamacentral.org 

Credit life / Disability Claims 
Phone: (205) 591-2228 Ext. 339 
Toll Free: (800) 223-2415 Ext. 339 
Fax: (205) 595-8079 
Email: collect@alabamacentral.org 

Gap Waiver/ Warranty Claims & Collateral Protection 
Phone: (205) 591-2228 Ext. 338 
Toll Free: (800) 223-2415 Ext. 338 
Fax: (205) 595-8079 
Email: collect@alabamacentral.org 

Emergency Contacts

Lost or Stolen Debit Card 
Toll Free: (800) 472-3272 

Lost or Stolen Checkbook 
Phone: (205) 591-2228 
Toll Free: (800) 223-2415 
Fax: (205) 595-8079 
Email: mbrsvcs@alabamacentral.org 

Phishing Notification 
Email: phishing@alabamacentral.org

Lost or Stolen VISA Credit Card 
Phone: (800) VISA911 (847-2911) 

ID Theft 
Phone: (205) 591-2228 
Toll Free: (800) 223-2415 
Fax: (205) 595-8079 
Email: mbrsvcs@alabamacentral.org

Additional Contacts

FTC - Free Credit Report & Fair and Accurate Credit Transactions Act of 2003 (FACT ACT) 
Webpage: www.ftc.gov

View your VISA Account online (can be viewed on Ebranch for Free) 
Webpage: www.ezcardinfo.com 

View Your Scorecard Reward Points (Can be viewed on Ebranch for Free) or Catalog 
Webpage: www.scorecardrewards.com 

Go Direct with SSI (Social Security Income) Direct Deposit 
Toll Free: (800) 333-1795 (English) 
Toll Free: (800) 333-1792 (Espanol) 
Webpage: www.godirect.gov

Check Reorder 
Reorder checks from Main Street
orders.mainstreetinc.com