A NEW Digital Banking Experience is Here!
We made exciting changes to the core banking system. This upgrade is an important advancement as it promises a more streamlined digital banking experience, improved security, enhanced services, and greater convenience. Upgrading to a newer technology provides you with a stronger, more efficient, and more user-friendly system and it sets the stage for future functionality enhancements and integrations in years to come.
WHAT YOU SHOULD DO NOW:
- Review your account and ensure your contact details are up-to-date.
- Now is the time for you to log into your ACCU account to ensure your information is accurate and up to date. Verify and/or update your physical address, phone number and email address so accessing your account on the new system will be an easy experience.
IMPORTANT LOG IN CHANGES
FREQUENTLY ASKED QUESTIONS
Why is Alabama Central CU making this change?
This system upgrade is an important technological advancement for the credit union and for you. Upgrading to a new digital banking platform will provide you with a more streamlined online and mobile banking experience, improved security, enhanced services, and greater convenience.
When will the new Online and Mobile Banking service launch?
March 6, 2023. We will send ongoing communications to help you best prepare for the new platform. To ensure you receive all communication, make sure the email address on your account is up to date, you follow our social media channels (Facebook & Instagram), and you visit our online Resource Center.
How do I log into the new system?
Following the system upgrade, you can log into your account on your computer or mobile, just as you do today. You’ll use your current online banking log in credentials (username and password) to log in the first time. You will be asked to verify your identity and prompted to set up a new password. Please take this opportunity to create a very secure password using the following criteria:
- Must be between 5 and 15 characters
- Must contain at least 1 number
- Password may not be the same as last 10 passwords.
- May not be the same as current password
Will my Alabama Central mobile app still work the same?
Part of the system upgrade includes a new mobile banking app. If you have an iPhone with automatic updates, you will not need to download a new app. If you do not have this, you will need to delete the former “Alabama Central CU Mobile” app from your phone and then download the new mobile app after the upgrade is complete. Simply visit the AppStore or GooglePlay and search for Alabama Central Credit Union to download the new app
Do I still need the Card Valet app for my card management?
No, we will not be using the Card Valet app for debit/credit card management for the new online and mobile banking platform. This will be adjusting in the next few months, where eventually it will all be integrated into the existing app. If you need to turn your card on or off please contact our branch.
Will Bill Pay be impacted by this change?
No. Our Bill Pay service is not changing and your existing payees, payment history and recurring bill payments will be transferred to the new system. Make sure to follow the schedule of changes to see the deadlines for scheduling payments prior to the conversion.
Where are my member-to-member transfer recipients?
Recurring scheduled member-to-member transfers do not transfer. You will need to add any member-to-member transfers by going to the Transfers page on either desktop of the mobile app and select “Add an Account.” From there, you can add other Alabama Central CU members and instantly send them money from the Transfers page.
Steps: Transfers & Payments > Member to Member Transfer > Select Single Transfer or Link Account (for recurring payments) - Provide Recipient Information and Account Details > Submit.
After verification of linked accounts, the member will be listed as an account for future use.
Will Pop Money be available?
No, after the conversion Pop Money will no longer be available. You will be able to send money with Member-to-Member transfer.
Can I customize the order in which my dashboard accounts are shown?
Yes. Simply drag and drop to a new location on the screen. Once you make this change, the change will be reflected on all devices.
Can I change the names of my accounts in the new platform?
Yes. You can rename your accounts to your own preference.
Will my online banking account alerts remain active?
No. The new digital banking platform is enhanced with new alert options which means your current alerts will not transition. You will need to set up new account alerts using the prompts below:
Settings> Alert Settings > Select (+) New Alert > Select you preference > Create Alert
Will my password transfer over?
Passwords will transfer, however after the first log in you will be prompted to change your password. You will also have to set up multi-factor authentication on your first log in. This is simply a two-step verification process.